Welcome to Lily Ceylon (Pvt) Ltd (thelilyceylon.com). These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.
1. Use of the Website
- You must be at least 18 years old to use our website or make purchases.
- You are responsible for maintaining the confidentiality of your account information, including your username and password, if an account is created.
- You agree to provide accurate and current information during the registration and checkout process.
- You may not use our website for any unlawful or unauthorized purposes.
2. Product Information and Pricing
- We strive to provide accurate product descriptions, images, and pricing information for our incense sticks, diffusers, holders, and related products. However, we do not guarantee the accuracy or completeness of such information.
- All prices are listed in Sri Lankan Rupees (LKR) unless otherwise stated.
- Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
3. Orders and Payments
- By placing an order on our website, you are making an offer to purchase the selected products.
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
- You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.
- We accept payment via cash on delivery (COD), bank transfer, and online card payments processed securely through PayHere or other trusted third-party payment processors. We do not store or have access to your full payment card details.
4. Shipping and Delivery
- We will make reasonable efforts to ensure timely shipping and delivery of your orders within Sri Lanka.
- Shipping and delivery times provided are estimates and may vary based on your location, product availability, and courier schedules.
- Risk of loss and title for products pass to you upon delivery to the address you provide.
5. Returns and Refunds
Our Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to that policy for full details.
6. Intellectual Property
- All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Lily Ceylon (Pvt) Ltd or its licensors.
- You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
7. Limitation of Liability
- In no event shall Lily Ceylon (Pvt) Ltd, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
- We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website beyond what is required by applicable law in Sri Lanka.
8. Governing Law
These Terms and Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
9. Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of the website after changes constitutes acceptance of the updated terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Lily Ceylon (Pvt) Ltd
- Email: info@thelilyceylon.com
- Phone: +94702831695
- Website: thelilyceylon.com/contact-us